Quality Management System
In our business, quality assurance is an essential part of achieving safe plant operation and stable production. The Quality Policy established by the JGC Group is to ensure "JGC Quality" satisfying all applicable requirements by globally using the knowledge, skills, systems, and highly talented human resources that we have continually built up through many years of project execution. This effort is led by the Quality Assurance Committee, and a framework is in place for quality assurance.
Thorough QMS-Based Quality Assurance
JGC obtained ISO 9001 certification for its quality management system (QMS) in 1993. We have actively improved our organization on a continuous basis, led by the Quality Assurance Committee, with the aim of improving organizational performance as appropriate to the type of work performed.
Every year, quality guidelines announced by the president of JGC are treated as a quality policy by each operating company, department, and section, which set quality targets in line with the policy. Each fiscal year, they identify any organizational issues and formulate operating policies and action plans ("Plan"), implement them ("Do"), evaluate them ("Check"), and improve them on the basis of the evaluation process ("Act"). This PDCA cycle is designed to drive continuous improvement in organizational performance.
Quality Assurance Committee
The Quality Assurance Committee meets monthly and reports directly to the president. The committee is chaired and comprised of operating company senior general managers and members at the level of general manager.
The Quality Assurance Committee implements a range of remedial measures to ensure the quality of products and services provided to clients consistently meets their specifications. It also evaluates the impact of those measures to drive ongoing improvements.
Once a year, the president conducts a management review of the Quality Assurance Committee's activities, with the president leading efforts to continuously improve the quality assurance organization.